Wipro is Hiring Work From Home/Office for Chat Support | Team Lead | Apply Online

Responsibilities for Customer Service Representative –

• Customer service through calls, chats and emails
• Ensure timely and accurate service delivery at defined productivity levels
• Build client and domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to client service level agreements like customer satisfaction, service level, handle time and customer effort
• Adhere to customer service attendance and accountability policies
• Execute query resolution and ensure proper documentation and follow up
• Identify, share and operate operational improvements
• Maintain internal and client level delivery quality on calls, chats and email conversations.

Responsibilities for Technical Chat Support Representative –

• Handle direct customer inquiries
• Provides technical support to customers
• Troubleshoots and repair solutions
• Provides quick and accurate handling of support interactions via phone, chat, screen-sharing and email
• Answers technical questions. solve technical problems and suggest appropriate workarounds
• Recommends network hardware, software and design elements
• Adhere to schedules, guidelines and requirements in accordance with the company’s set policies and procedures.

Responsibilities of Developer and Team Lead –

• Build and maintain data models and data/solution pipelines to cater to analytical applications
• Strong working knowledge of databases
• Design and optimize data structures in data management systems
• Communicate effectively with stakeholders regarding all facets of data warehousing solutions
• Ability to architect and develop solutions pertaining to attributes, relationships for master data including slowly changing dimensions
• Familiarity with software architecture.

Salary/Pay and Grade Pay –  For customer service representative post, the payable salary will be Rs 16,600 – 25,000, for technical chat support post, the payable salary will be Rs 29,160 and for developer and team lead post, the payable salary will be Rs 41,600 per month approximately. (Note – Salaries mentioned are based on data from Glass-door, Ambition Box, etc. and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities).

Age Limit – For Wipro recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.

Educational Qualifications – The educational qualification details for this post is mentioned below.

• Customer Service Representative/ Technical Chat Support Representative/ Team Lead – {a graduate degree in any discipline}.

To know more about educational qualification details, then go through the notification.

• Excellent communication skills
• Should be flexible to work in rotational shifts
• Proficient in computer usage and basic knowledge on MS Office
• 5 Day working week
• Collaborative environment
• Performance based
• Ability to multitask in a fast paced environment
• Understands customer requirements and advises customer on solution options.

Selection Method – For Wipro recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and virtual/ telephonic or field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id.

Work Experience – No further work experience required for these posts. Fresher candidates and candidates with no experience can also apply for this recruitment.

How to Apply – All legible and interested candidates have to apply online from the official website or from the given link.

Last Date for Submitting Application Form – All candidates must apply on or before (10-01-2025). After the last date, no application form will be submitted.

Application Fee – There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.

Important Note – Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.